Robert Metz
Chief Information Officer
Chair, Division of Information Technology
517-264-7117
rmetz@sienaheights.edu
The Chief Information Officer provides guidance to the University in matters relating to Information Technology. He is a member of the Executive Council of the Administration and Chair of the Division of Information Technology.
Chief Information Officer
Chair, Division of Information Technology
517-264-7117
rmetz@sienaheights.edu
The Chief Information Officer provides guidance to the University in matters relating to Information Technology. He is a member of the Executive Council of the Administration and Chair of the Division of Information Technology.
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Brian Sunderman
Director of Administrative Technology 517-264-7116 bsunderm@sienaheights.edu The director of Administrative Technology is responsible for Siena's Administrative Technology Systems, including Jenzabar, CX (CARS), Jenzabar JX, MySiena, Cognos reporting, and document imaging and workflow with ImageNow. Major focuses are Financial Aid and Business Affairs. He supervises the Senior Programmer/Analyst, Programmer Analyst, and the Business Analyst/Programmer. |
Brian McCary
Senior Programmer/Analyst 517-264-7119 bmccary@sienaheights.edu The Senior Programmer/Analyst is responsible for the Administrative Technology Systems (CARS) concentrating on Jenzabar JX, CX (CARS), Cognos reporting, and the MySiena systems. His major focus is Student, Advancement, and Admissions. |
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David Dix
Programmer/Analyst 517-264-7115 ddix1@sienaheights.edu The Programmer/Analyst is responsible for the Adminstrative Technology Systems (CARS) concentrating on ImageNow, CX (CARS), Cognos reporting, and the MySiena systems. His major focus is students. |
David Kallsen
Business Analyst and Programmer/Analyst 517-264-7652 dkallsen@sienaheights.edu The Business Analyst works with the Administrative Technology Systems (CARS) contentrating on business data analysis, generating business intelligence dashboards and complex reports, ensuring data integrity and availability. |
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Lucas Wilson
Director of Information Technology 517-264-7113 lwilson@sienaheights.edu The Technical Support Manager records and responds to Help Desk calls and systematically remedies the problem(s). He helps to develop and implement successful policies, procedures, SLAs and works with student interns, student workers, the the Siena community. Tim Henkel
Manager of Instructional Technology 517-264-7166 thenkel@sienaheights.edu The Manager of Instructional Technology provides direction and support for Siena Heights University instructional classrooms, conference rooms, and auditorium sound and video systems in a manner that ensures maximum uptime and efficient operation. He anticipates future technological advances and the academic needs of the University community. He designs, installs, maintains, and oversees operation of associated audio/visual systems and equipment. He provides project management guidance for the Information Technology Services area projects; including construction, renovations, and major initiatives. Benjamin Robert
Desktop Support Technician 517-264-7162 brobert@sienaheights.edu The Desktop Support Technician records and responds to Help Desk calls in a timely manner and systematically remedies the problem(s) or escalates them to the Technical Support Manager. He is responsible for overall end-user support, including coordination, assistance, and training in the effective use of available software and hardware. |
Matthew Mieure
Canvas Administrator/Instructional Technologist 517-264-7918 mmieure@sienaheights.edu The Canvas Administrator/Instructional Technologist handles Canvas and Microsoft Teams questions and requests. They also handle instructional questions and work with faculty. They train faculty and staff in the use of technology and software. Lucas Strom
Networking and Infrastructure Technician 517-264-7156 lstrom@sienaheights.edu The Network and Infrastructure Technician provides support for the planning and implementation of Windows and Linux based services, virtualization software, data storage, and unified communications systems in a manner that ensures uptime and efficient operation. He anticipates future technological advances and the academic needs of the University community. He coordinates with contracted service partners in planning, managing, monitoring, securing, and maintaining the University's wired and wireless communication networks. Emma McFaul
IT Support Desk Coordinator 517-264-7164 emcfaul@sienaheights.edu The IT Support Desk Coordinator is responsible for the overall coordination of all public access computers that fall within the responsibility of the Division of Information Technology. She provides initial Support Desk call support and in collaboration with the Technical Support Manager provides front line support for Apple based computers and devices. |
