INFORMATION TECHNOLOGY
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​​University Resource Guide
COVID-19 Related Resources

IT Services Precautions for This Fall

Starting this fall semester, IT Services will assist faculty, staff, and students differently than before. We will utilize remote assistance and contact-less solutions when possible. Read about our official policy by clicking on this link.

Resources for Students, Faculty, and Staff

Due to the COVID-19 virus, Siena Heights University has taken it's resources and classes online for the rest of the Winter 2020 semester. As this is a large adjustment for most, we have published help documents and more information below. If you have any questions or need assistance, please see the bottom of this page for contact information.
Stay healthy, stay safe.

IT TRANSITIONAL STATEMENT - READ FOR ASSISTANCE AND HOW TO FIND HELP

Due to the current situation, you may experience technical issues with Canvas and related applications. Canvas is currently experiencing large amounts of traffic as other institutions are moving to an online-only format.


Canvas Support

Basic Canvas Help

Canvas Support 9am-12pm;1pm-4pm  (Via Zoom)
Canvas 24/7 Technical Support
How to use Canvas (Student)
​How to Use Canvas (Instructor)

Accessing Canvas from your phone
Configure your Canvas notification settings
Checking assignments in Canvas
Checking grades in Canvas

Conferencing Using Big Blue Button

Creating a Conference - Instructor Guide
​Hosting a Conference - Instructor Guide
​Joining a Conference - Student Guide

​Voice Thread in Canvas

Voice Thread is a useful tool integrated into Canvas. It offers ADA compliance with auto-captioning capabilities for presentations. To learn more about this feature, and how to use the application, view the documents below.
​
Voice Thread Basic & Captioning Assistance

Access Software and Files

Office Suite/Office365

Save and Store files on OneDrive
Get Office365 for free (up to 5 devices)

Use Word, PowerPoint, Excel, and more from the web
     Use your SHU email and password to log in
Using VMWare - Use class-specific software and files
GlobalProtect VPN - Access files from home (fac/staff only)
​
   
 Portal: vpn.sienaheights.edu

Accessing Emails

Access SHU Email from the web
Access Email from your phone​

Web Conferencing Using Zoom

Keep Americans Connected

AT&T, Comcast, Charter, Cox, Google Fiber, Spring, Verizon, and T-Mobile will not disconnect anyone for the next 60 days. They participated in the "Keep Americans Connected" Pledge. 
Comcast 
Comcast is offering Internet Essentials package for free for 60 days during the coronavirus outbreak 
Spectrum  
Charter Communication announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription.

Students not using one of these networks will continue to be charged as normal. This includes the usage of hot spots and tethering. 

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  • Homepage
  • Team
  • IT Services
    • IT Help
    • Help Documents
    • FAQs
    • Computer Labs
    • Apple Information
    • Email Phishing
  • Network
    • Wireless Registration
  • Instructional Technology
  • Admin Computing
    • Enterprise System Updates
    • Jenzabar Documentation
  • Training Assistance
    • Canvas >
      • Instructor >
        • Webinars for New Canvas Users
      • Dropout Detective
      • Student
    • Instructional Videos
    • Office 2016
    • Windows 10
    • My Siena
    • Respondus
    • Ricoh Copier
    • ShoreTel Communicator
    • TimeClock Plus
    • Turnitin
    • Visio
    • Weebly
  • Fall 2020 Tech Updates
  • Student Email Forwarding