IT Services Precautions for This Fall
Starting this fall semester, IT Services will assist faculty, staff, and students differently than before. We will utilize remote assistance and contact-less solutions when possible. Read about our official policy by clicking on this link.
Resources for Students, Faculty, and Staff
Due to the COVID-19 virus, Siena Heights University has taken it's resources and classes online for the rest of the Winter 2020 semester. As this is a large adjustment for most, we have published help documents and more information below. If you have any questions or need assistance, please see the bottom of this page for contact information.
Stay healthy, stay safe.
Stay healthy, stay safe.
IT TRANSITIONAL STATEMENT - READ FOR ASSISTANCE AND HOW TO FIND HELP
Due to the current situation, you may experience technical issues with Canvas and related applications. Canvas is currently experiencing large amounts of traffic as other institutions are moving to an online-only format.
Canvas SupportBasic Canvas HelpCanvas Support 9am-12pm;1pm-4pm (Via Zoom)
Canvas 24/7 Technical Support How to use Canvas (Student) How to Use Canvas (Instructor) Accessing Canvas from your phone Configure your Canvas notification settings Checking assignments in Canvas Checking grades in Canvas Conferencing Using Big Blue ButtonCreating a Conference - Instructor Guide
Hosting a Conference - Instructor Guide Joining a Conference - Student Guide Voice Thread in CanvasVoice Thread is a useful tool integrated into Canvas. It offers ADA compliance with auto-captioning capabilities for presentations. To learn more about this feature, and how to use the application, view the documents below.
Voice Thread Basic & Captioning Assistance |
Access Software and FilesOffice Suite/Office365Save and Store files on OneDrive
Get Office365 for free (up to 5 devices) Use Word, PowerPoint, Excel, and more from the web Use your SHU email and password to log in Using VMWare - Use class-specific software and files GlobalProtect VPN - Access files from home (fac/staff only) Portal: vpn.sienaheights.edu Accessing EmailsWeb Conferencing Using ZoomKeep Americans ConnectedAT&T, Comcast, Charter, Cox, Google Fiber, Spring, Verizon, and T-Mobile will not disconnect anyone for the next 60 days. They participated in the "Keep Americans Connected" Pledge.
Comcast Comcast is offering Internet Essentials package for free for 60 days during the coronavirus outbreak Spectrum Charter Communication announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription. Students not using one of these networks will continue to be charged as normal. This includes the usage of hot spots and tethering. |
