IT Services Precautions for This Fall
Starting this fall semester, IT Services will assist faculty, staff, and students differently than before. We will utilize remote assistance and contact-less solutions when possible. Read about our official policy by clicking on this link.
Resources for Students, Faculty, and Staff
Due to the COVID-19 virus, Siena Heights University has taken it's resources and classes online for the rest of the Winter 2020 semester. As this is a large adjustment for most, we have published help documents and more information below. If you have any questions or need assistance, please see the bottom of this page for contact information.
Stay healthy, stay safe.
Stay healthy, stay safe.
Due to the current situation, you may experience technical issues with Canvas and related applications. Canvas is currently experiencing large amounts of traffic as other institutions are moving to an online-only format.
Basic Canvas Help
Canvas Support 9am-12pm;1pm-4pm (Via Zoom)
Canvas 24/7 Technical Support
How to use Canvas (Student)
How to Use Canvas (Instructor)
Accessing Canvas from your phone
Configure your Canvas notification settings
Checking assignments in Canvas
Checking grades in Canvas
Conferencing Using Big Blue Button
Creating a Conference - Instructor Guide
Hosting a Conference - Instructor Guide
Joining a Conference - Student Guide
Voice Thread in Canvas
Voice Thread is a useful tool integrated into Canvas. It offers ADA compliance with auto-captioning capabilities for presentations. To learn more about this feature, and how to use the application, view the documents below.
Voice Thread Basic & Captioning Assistance
Access Software and Files
Save and Store files on OneDrive
Get Office365 for free (up to 5 devices)
Use Word, PowerPoint, Excel, and more from the web
Use your SHU email and password to log in
Using VMWare - Use class-specific software and files
GlobalProtect VPN - Access files from home (fac/staff only)
Keep Americans Connected
AT&T, Comcast, Charter, Cox, Google Fiber, Spring, Verizon, and T-Mobile will not disconnect anyone for the next 60 days. They participated in the "Keep Americans Connected" Pledge.
Comcast is offering Internet Essentials package for free for 60 days during the coronavirus outbreak
Charter Communication announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription.
Students not using one of these networks will continue to be charged as normal. This includes the usage of hot spots and tethering.